Privacy Policy

Collection of Personal Data

In the course of your dealings with FRIGONEX, we may request that you provide certain data and information about yourself or your company (“Personal Data”) to enable us to communicate with you, process inquiries, enter into commercial transactions, provide quotations, deliver products and services, and support our business operations.

This may include activities related to customer communication, project consultation, product supply, service delivery, after-sales support, business development, marketing, and future product or service updates.

Personal Data

Personal Data may include, but is not limited to:

Your name
Company name
Contact number
Email address
Billing or delivery address
Project location
Business inquiry details
Communication records
Any other information you voluntarily provide to us through our website, email, phone, social media, or other communication channels

Purpose of Collection of Personal Data

The Personal Data collected may be processed and used by FRIGONEX for the following purposes:

To respond to your inquiries, requests, or project consultations
To prepare quotations, proposals, agreements, invoices, and related documents
To provide refrigeration products, engineering solutions, installation services, maintenance, and after-sales support
To manage customer relationships and maintain internal business records
To process orders, payments, delivery, and project arrangements
To provide updates about our products, services, technical solutions, and company information
To improve our website, services, customer experience, and business operations
To conduct marketing and promotional activities related to our products and services
To comply with applicable legal, regulatory, accounting, tax, or administrative requirements
To prevent fraud, misuse, unauthorized transactions, or other unlawful activities
To support any future commercial transactions related to our products or services

Source of Personal Data

Personal Data may be collected from legitimate and transparent sources, including:

Website inquiry forms
Emails and business correspondence
Phone calls, messaging applications, and social media communication
Business cards provided to our employees or representatives
Product inquiries, quotation requests, purchase orders, contracts, or service agreements
Trade shows, exhibitions, business meetings, or promotional events
Referrals from customers, partners, or business contacts
Documents or information submitted by you for business, project, or service purposes

FRIGONEX does not purchase or commercially acquire personal data from illegal or unauthorized databases.

Disclosure of Personal Data

We may disclose your Personal Data only when necessary for business, operational, or legal purposes, including to:

Our employees, engineers, technicians, sales team, and service personnel
Delivery, logistics, installation, and maintenance service providers
Business partners or subcontractors involved in fulfilling your project or order
Payment, accounting, legal, or professional service providers
Government authorities, regulators, or law enforcement agencies where required by applicable law

We will not sell, rent, or trade your Personal Data to third parties for unrelated marketing purposes.

Protection of Personal Data

FRIGONEX takes reasonable steps to protect your Personal Data against unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your Personal Data, we cannot guarantee absolute security.

Retention of Personal Data

We will retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including business, legal, tax, accounting, service, warranty, or operational requirements.

When Personal Data is no longer required, we will take reasonable steps to delete, destroy, or anonymize it where appropriate.

Rights of Access and Correction

You may request access to, correction of, or deletion of your Personal Data held by us, subject to applicable laws and business requirements.

If you believe that the Personal Data we hold about you is inaccurate, incomplete, outdated, or misleading, you may contact us to request correction.

Contact Us

If you have any questions regarding this Privacy Policy or wish to access, correct, or update your Personal Data, please contact us through the contact details provided on our website.

Consent

By submitting your Personal Data to FRIGONEX, using our website, or communicating with us, you acknowledge that you have read, understood, and agreed to the collection, processing, and use of your Personal Data in accordance with this Privacy Policy.